Troubleshooting Two-Factor/Two-Step Verification

1.Ensure you are utilizing the latest code from your Google or Microsoft Authenticator app.

2.Uninstall and reinstall your Authenticator app. Make certain you turn off two step verification before uninstalling the app to avoid being locked out of your account. After the app is reinstalled, re-enable two step verification.

3.Contact support if you have lost your phone and are unable to login [e-mail].